Ambiance Home Interiors & Antiques

Please accept my personal assurance of your complete satisfaction with the quality and service of our items. Having been in business with Keepsakes of Yesteryear, and now as Ambiance Home, we continue to share the dreams and effortless decorating goals of our customers.We indulge our passion for French and American antiques while acquiring distinctive treasure for your home and office. We take personal pride in the quality of our treasures offering you only the finest.

We respond to all orders within 24 hours (sometimes far less). Our item descriptions are accurate to the best of our ability. We are not experts in every category, however, all information has been researched when acquiring the items for our inventory, and each is passed along to you for historical accuracy. We strive to correctly describe each item and provide impeccable pictures for your confidence and convenience. Thank you kindly!

For your convenience, we have put together some of our customers’ frequently asked questions.

Is shopping on your site really secure?
How does your layaway work?
How are shipping fees determined?
Do I have a choice in shipping carriers?
Can I ship to a different address than my own?
How do I check the status of my order?
What payment types do you accept?
What is your return policy?
Do you gift services such as gift wrap or gift messages?

Is shopping on your site secure?

Yes, online shopping at Ambiance Home Interiors & Antiques is secure and we protect your privacy. Ambiance Home Interiors & Antiques has Implemented the latest in online security procedures to protect your information. All information that you provide will be automatically encrypted for security while using the following browsers: Mozilla Firefox, IE 3.0 addition or higher, AOL 3.0 or higher or Netscape 2.0 or higher. In addition, Ambiance Home Interiors & Antiques keeps all customer information confidential. Your information will never be provided to any outside parties.

We offer a layaway plan that can extend until Christmas or 3-4 months on higher ticket items. We prefer 1/3 down and monthly payments but will be happy to work with each customer on a personal need basis. If you are wanting an item for Christmas and it is a large item, please schedule shipping in advance to allow delivery before the rush of the season. We try not schedule large deliveries after December 20th because we would like for our drivers to be home with their families during this special season.

How are shipping fees determined?

Shipping fees are calculated based on weight and distance: our shipping fee calculator is linked to the United States Postal Service and United Parcel Service web sites which provide quotes in real time from our Zip code (77433) to your Zip code, depending on the total weight of the items placed in your shopping cart. There is a link for determining shipping “as you go” on every page as you purchase your items.

For larger items, we offer other services. We can box, insure and deliver items to your door via freight carriers at a low price and fully insured. Our preferred method on larger items would be our white glove method. We will blanket wrap your treasure and place it on our moving trucks. Each price is determined solely by the item. Multiple purchases will offer combined shipping. Your item (s) will remain on this one truck until it reaches your home. Your item will be brought in to your home and placed wherever you would like it by bonded and insured drivers. We offer very courteous and professional drivers for our treasures. We leave twice a month for deliveries across the USA and will be happy to schedule your delivery for you.

Do I have a choice in shipping carriers?

Yes, you may choose between the USPS and UPS within the USA, USPS only for international orders on small items and we will have a choice of carriers for larger items. Several choices of expedition are also offered. Orders are processed and shipped with 3 days for small items and according to schedule for larger items. Expedited and Priority shipment orders received by us prior to 12:00 pm Pacific Standard Time, Monday through Friday (excluding holidays and week ends), will be shipped that same day. An email with delivery confirmation tracking will also be provided for US customers. If a product is out-of-stock, you will be notified. Items are charged to your credit card account upon purchase and before shipping. International orders, may take longer to deliver due to normal international shipping procedures and clearing customs. Customs duties are the responsibility of the buyer upon receipt of the order. These duties cannot be determined nor paid for by Ambiance Home Interiors & Antiques.While we offer our own shipping on larger items, feel free to contact a carrier of your choice. We will be happy to accommodate you with your choice of shippers for large or small items.

Can I ship to an address other than my own?

Yes! We are happy to ship gifts to family and friends and do so regularly. In addition you may add a gift message that will be included in the package. The packing slip does not include pricing. As a registered buyer, you may also add gift addresses which will be stored for you for future purchases.

How do I check the status of my order?

If registered with Ambiance Home Interiors & Antiques, your order status can be checked by logging to your account.

Additionally, all US customers will receive an automated email notification to inform you about your order's status. To make changes to an order, please contact Customer Satisfaction Monday through Friday, 9:00 am to 5:00 pm Pacific Standard Time, at 1.281.357.0199. Please have your order number available to expedite our helping you.

What payment types do you accept?

We accept VISA, MasterCard, and American Express credit cards. You may also use your Paypal account to pay without disclosing your financial information. Items are charged to your credit card account upon purchase and will not be delivered until paid in full. We also accept personal check, and money orders if you notify us of your intention. Money Orders and personal checks are acceptable if sent to us promptly (less than 72 hours). Upon receipt of the Money Order, your package will be shipped immediately. Personal checks must clear the bank before shipping. Buyer pays for actual shipping, handling and insurance. We will notify you with amount upon acceptance of any offer or flat purchase. We usually ship , USP,Fed Ex Ground or the US Postal Service for smaller items. We can box and deliver to your door or we can blanket wrap your order and hand deliver it for you. Insurance is always required for a great transaction.

What is your return policy?

Ambiance Home Interiors offer generous return privileges and excellent warranties on all of our offerings.and want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and Ambiance Home Interiors, we have a Return Policy we have honored for years. If you are not completely satisfied with your purchase, please notify us and if your purchase is a large purchase, please tell the delivery driver that you have changed your mind and we will refund your money less the original shipping costs. We are that sure of the quality of our antiques. For smaller items, please notify us and return the item to us for a full refund less shipping.

Do you gift services such as gift wrap or gift messages?

Many of our packages leave with festive tissues, ribbons and other added embellishments as a manner of course. If there is a gift message, we go the extra mile to make sure the recipient’s items are gift-ready at no extra charge. Gift messages are also available during regular check out and are added to the order. Packing slips include the items purchased, but prices are never disclosed.